Software Overview: What is 8x8?
8x8 is a cloud-based communication and collaboration platform that offers voice, video, chat, and contact center solutions for businesses of all sizes. It provides a unified communications platform that can be accessed from anywhere, on any device, allowing teams to collaborate and communicate more efficiently. 8x8 offers features such as team messaging, file sharing, video conferencing, call recording, and analytics, as well as integrations with popular business applications like Salesforce, Zendesk, and Microsoft Teams. The platform is designed to improve productivity, enhance customer experiences, and reduce costs for businesses.
What are the top features of 8x8?
8x8 is a remote collaboration software that offers a variety of features to help teams work together effectively. Some of the main features of 8x8 include:
Video and Audio Conferencing: 8x8 provides HD video and audio conferencing capabilities that enable remote teams to collaborate as if they were in the same room.
Instant Messaging and Chat: The software also includes a messaging and chat feature that allows teams to communicate quickly and easily.
File Sharing and Collaboration: 8x8 includes a file sharing and collaboration feature that makes it easy for teams to work together on documents and projects.
Screen Sharing: With 8x8, teams can share their screens with each other, making it easy to collaborate on presentations and other projects.
Virtual Whiteboard: The software also includes a virtual whiteboard feature that allows teams to brainstorm and collaborate visually.
Integration with Other Tools: 8x8 integrates with a variety of other tools, including Google Drive, Salesforce, and Microsoft Dynamics, making it easy for teams to collaborate using their preferred tools.
Mobile Apps: 8x8 offers mobile apps for iOS and Android, allowing teams to collaborate on the go.
Call Management: 8x8 provides call management features, including call recording and call forwarding, that enable teams to manage their phone communications more effectively.
Contact Center: 8x8 also offers a contact center feature that allows businesses to manage their customer interactions more efficiently.
Analytics and Reporting: The software includes analytics and reporting tools that enable teams to track their performance and identify areas for improvement.
What are the advantages of using 8x8?
8x8 is a cloud communications platform that provides a range of solutions for businesses, including voice, video, and messaging services. The advantages of using 8x8 for retail companies include:
Increased customer satisfaction: With 8x8's contact center solution, retail companies can offer customers multiple channels to contact them and receive quick and efficient customer service, leading to higher customer satisfaction.
Enhanced collaboration: 8x8's messaging and video conferencing solutions enable teams to communicate and collaborate effectively, even when working remotely or across different locations.
Improved efficiency: By consolidating multiple communication channels into one platform, 8x8 can help retail companies save time and resources, and streamline their operations.
Better data insights: 8x8 provides detailed analytics and reporting capabilities, which can help retail companies gain insights into their communication patterns and make data-driven decisions.
Scalability: As a cloud-based platform, 8x8 can easily scale up or down to meet the changing needs of a retail business, without the need for additional hardware or infrastructure.
Security: 8x8 offers robust security features to protect against cyber threats, ensuring that retail companies can maintain the confidentiality and integrity of their communication channels.
What is the pricing of 8x8?
8x8 offers different pricing plans for their remote collaboration software, based on the needs of the customer. Here are some of the plans they offer:
X Series X1: $12 per user per month - includes unlimited calling, HD video conferencing, team messaging, and file sharing.
X Series X2: $24 per user per month - includes all features of X1, plus call recording and storage, voicemail transcription, and integrations with popular business apps.
X Series X4: Custom pricing - includes all features of X2, plus advanced analytics, customizable dashboards, and additional security and compliance features.
Note that pricing may vary based on the number of users and specific features included in each plan. It's best to visit the 8x8 website or contact their sales team for a customized quote based on your specific needs.