Software Overview: What is Alchemer?
Alchemer (formerly SurveyGizmo) is a customer experience (CX) and survey software that allows businesses to create and conduct customizable surveys, polls, and quizzes to collect customer feedback and insights. The platform offers a range of features including survey design, customization, distribution, reporting, and analytics. With Alchemer, businesses can create surveys that can be embedded on their websites or shared via email, social media, or other channels. The platform also provides a range of integrations with other software tools, such as Salesforce and Slack, to streamline data collection and analysis.
What are the top features of Alchemer?
Alchemer is a customer experience management software that provides a comprehensive suite of features designed to help businesses measure and improve the customer experience. Some of the main features of Alchemer include:
Survey creation: Alchemer offers an intuitive survey builder that allows users to create engaging surveys with ease. The platform offers a variety of question types, including multiple choice, open-ended, and rating scale questions.
Survey distribution: Alchemer allows users to distribute surveys via email, social media, and web links. The platform also supports in-app surveys and QR code distribution.
Survey analysis: Alchemer provides robust analytics tools that allow users to gain insights from their survey results. The platform offers a variety of reporting options, including real-time dashboards, custom reports, and advanced analytics.
Customer journey mapping: Alchemer offers a customer journey mapping tool that allows businesses to visualize and understand the customer journey. The platform provides pre-built journey maps and allows users to create custom maps based on their specific needs.
Feedback management: Alchemer provides tools for managing customer feedback, including feedback forms, online communities, and social listening tools.
Integration: Alchemer integrates with a variety of third-party tools, including CRM systems, marketing automation platforms, and analytics tools. This allows businesses to seamlessly integrate customer feedback into their existing workflows.
Overall, Alchemer provides a comprehensive suite of features that allow businesses to measure and improve the customer experience. From survey creation and distribution to customer journey mapping and feedback management, Alchemer provides the tools businesses need to drive customer satisfaction and loyalty.
What are the advantages of using Alchemer?
Alchemer, formerly known as SurveyGizmo, is a platform that offers a wide range of survey and data collection tools for businesses. Here are some advantages of using Alchemer for retail companies:
Customizable surveys: Alchemer provides an easy-to-use survey builder that allows retail companies to create fully customized surveys with a wide range of question types, answer options, and design options. This allows retailers to collect the specific data they need to make informed decisions.
Advanced reporting: Alchemer's reporting tools offer advanced data visualization and analysis features that allow retail companies to gain valuable insights from their survey data. Retailers can use this information to identify trends, make data-driven decisions, and improve their products and services.
Mobile-friendly surveys: With Alchemer, retail companies can create surveys that are optimized for mobile devices, ensuring that they can reach their customers wherever they are. This feature can help retailers increase response rates and gather more accurate data.
Integration with other tools: Alchemer integrates with a wide range of other tools and platforms, including CRMs, marketing automation tools, and analytics platforms. This allows retail companies to connect their survey data with other business data, gaining a more holistic view of their customers and operations.
GDPR and CCPA compliance: Alchemer is fully compliant with GDPR and CCPA regulations, ensuring that retail companies can collect and use survey data in a way that is compliant with data privacy regulations. This can help retailers avoid costly fines and reputational damage.
What is the pricing of Alchemer?
Alchemer offers a variety of pricing plans to fit the needs of different businesses:
Essentials plan: starts at $20 per month
Professional plan: starts at $65 per month
Full Access plan: starts at $125 per month
Each plan comes with different features and capabilities, such as the number of surveys you can create and the number of responses you can receive. Additionally, custom pricing is available for enterprise-level businesses.