Software Overview: What is Delighted?
Delighted is a customer experience (CX) software that helps businesses collect and analyze customer feedback. The software allows companies to send out surveys to customers via email, SMS, or web links, and then provides a platform to analyze and visualize the results. Delighted's platform includes tools for creating custom surveys, analyzing feedback using NPS (Net Promoter Score) and CSAT (Customer Satisfaction Score) metrics, and identifying trends and insights. The software also includes integrations with other tools such as Slack and Zapier, allowing businesses to take action on feedback and improve their customer experience.
What are the top features of Delighted?
Delighted is a customer experience management software that helps businesses gather feedback from their customers and turn that feedback into actionable insights. The main features of Delighted include the ability to create and send surveys to customers via email, SMS, or web link, analyze feedback in real-time, and generate reports that highlight trends and key insights. Additionally, Delighted provides customizable survey templates, segmentation tools to target specific customer groups, integration with popular CRMs and communication tools, and the ability to automate survey sending and feedback analysis. Delighted also offers features like sentiment analysis, trend analysis, and benchmarking to help businesses understand how they compare to their competitors in terms of customer experience. Overall, Delighted provides a comprehensive suite of tools to help businesses gather, analyze, and act on customer feedback to improve their customer experience and drive growth.
What are the advantages of using Delighted?
Delighted is a customer feedback software that helps companies to gather, analyze and act on customer feedback. Here are some advantages of using Delighted for retail companies:
Improved customer experience: By using Delighted, retail companies can collect valuable feedback from their customers, which can help them to identify areas for improvement and enhance the overall customer experience.
Increased customer loyalty: Retail companies can use Delighted to identify and address customer concerns quickly, leading to improved customer satisfaction and loyalty.
Better decision-making: Delighted provides real-time feedback, allowing retail companies to make data-driven decisions based on customer feedback and insights.
Increased engagement: Delighted helps retail companies to engage with customers in a personalized manner, which can lead to increased engagement and a more loyal customer base.
Easy to use: Delighted is easy to set up and use, with simple, user-friendly interfaces that allow retail companies to get started quickly and efficiently.
Customizable surveys: Retail companies can customize their surveys using Delighted to ask specific questions relevant to their business and goals.
Integration with other tools: Delighted integrates with other popular business tools, such as Slack, Zapier, and Salesforce, allowing retail companies to streamline their workflows and increase efficiency.
What is the pricing of Delighted?
Delighted offers three pricing plans for their customer experience management software - Starter, Professional, and Enterprise. The Starter plan costs $99/month and is suitable for small businesses with up to 1,000 survey responses per month. The plan includes unlimited surveys, email and Slack integrations, and basic reporting features. The Professional plan is priced at $250/month and is designed for larger businesses with up to 10,000 survey responses per month. The plan includes all features of the Starter plan, as well as advanced reporting, custom domains, and NPS benchmarks. The Enterprise plan is custom-priced and is ideal for larger businesses with over 10,000 survey responses per month. The plan includes all features of the Professional plan, as well as advanced customization options, dedicated support, and API access. Additionally, Delighted offers a free trial with access to all features of their software for up to 250 survey responses.