Software Overview: What is Helppier?
Helppier is a customer onboarding and user engagement software that helps businesses to create interactive guides, walkthroughs and tooltips for their website or web application. With Helppier, businesses can create and customize different types of guides to improve user experience, reduce churn, and increase customer retention. It also includes features like analytics, user segmentation, and A/B testing, to help businesses measure the effectiveness of their onboarding and engagement campaigns. Helppier supports a variety of platforms, including WordPress, Shopify, and Salesforce, making it a versatile solution for businesses of all sizes.
What are the top features of Helppier?
Helppier is a Customer Onboarding Management software that helps businesses to create engaging and interactive tutorials and guides for their customers. Its main features include:
Interactive Guides: Helppier allows businesses to create interactive guides that can be embedded on their website or application. These guides can contain step-by-step instructions, videos, images, and more to help users navigate through the platform.
Customizable Templates: The software provides customizable templates that businesses can use to create guides quickly and easily. The templates include predefined styles and layouts that can be adapted to match the company's brand and design.
User Segmentation: Helppier offers user segmentation features that enable businesses to personalize their customer onboarding process. This means that businesses can create different guides and messages for different user segments, ensuring that each user gets the most relevant information.
Multilingual Support: The software offers multilingual support, allowing businesses to create guides and tutorials in multiple languages to cater to a global audience.
Analytics: Helppier provides detailed analytics and insights on how users are engaging with the guides. This information helps businesses to optimize their customer onboarding process and improve user experience.
In-app Messages: The software offers in-app messages that can be used to communicate with users in real-time. This feature helps businesses to provide instant support and assistance to their users.
Onboarding Checklist: Helppier provides an onboarding checklist that helps businesses to keep track of the progress of their users. The checklist includes all the steps required to complete the onboarding process, and businesses can use it to ensure that each user completes all the necessary steps.
Integration: Helppier can be integrated with other software platforms, such as CRM systems, to provide a seamless onboarding experience for customers. This integration enables businesses to automate their onboarding process and reduce manual work.
What are the advantages of using Helppier?
Helppier is a tool that enables retail companies to create and manage interactive tutorials, guides, and onboarding processes for their customers. Some advantages of using Helppier for retail companies include:
Improved customer experience: Helppier helps retail companies create interactive guides that can help customers navigate through their products, services, and policies. This improves the customer experience, reduces customer frustration, and increases customer loyalty.
Better engagement: Helppier's interactive guides are more engaging than traditional text-based instructions, making it more likely that customers will stay on a website longer and interact with more content.
Increased efficiency: Helppier enables retail companies to create interactive guides that can help customers find what they need faster, reducing the need for customer service support and saving time for both customers and staff.
Better insights: Helppier provides insights into how customers interact with the content, allowing retailers to optimize their guides for better engagement and user experience.
Easy to use: Helppier is easy to use and doesn't require any coding skills, allowing retailers to create interactive guides quickly and efficiently.
Cost-effective: Helppier is a cost-effective way to improve the customer experience and reduce support costs, making it a great investment for retail companies of all sizes.
What is the pricing of Helppier?
Helppier offers three pricing plans:
Free plan: This plan includes basic onboarding features for up to 100 monthly active users.
Starter plan: The Starter plan is priced at $29/month and offers features such as unlimited onboarding, analytics, and A/B testing for up to 500 monthly active users.
Growth plan: The Growth plan is priced at $99/month and offers advanced features such as custom branding, priority support, and integrations for up to 2,000 monthly active users.