Software Overview: What is Hiver?
Hiver is a customer support software designed for teams that use Gmail or G Suite. It allows teams to manage customer support emails right from their Gmail inbox, collaborate on emails with internal notes, and assign emails to team members for follow-up. Hiver also provides features such as email templates, automated email routing, and analytics to help teams improve their support operations. Hiver integrates with popular CRMs like Salesforce, HubSpot, and Pipedrive, as well as other third-party tools like Slack, Trello, and Asana.
What are the top features of Hiver?
Hiver is a customer service cloud software designed for teams that use Gmail. It simplifies customer support management by integrating all features of a traditional helpdesk solution into Gmail, thus eliminating the need for a separate helpdesk software. With Hiver, customer service teams can assign, track, and collaborate on customer emails, as well as run advanced analytics and automation from the Gmail interface.
Hiver's main features include powerful automations that streamline mundane and repetitive helpdesk tasks, rule-based automations that help teams work faster and more efficiently, and a case management feature that allows companies to manage and route support cases. The software also offers a knowledge base builder for self-service support, email notes for internal collaboration, and shared inboxes for support and orders.
Additionally, Hiver provides AI-powered email routing and advanced analytics to help teams identify bottlenecks and improve their customer service operations. Hiver's features are designed to work seamlessly within Gmail, which makes it easy for teams to learn and use the software without sacrificing time on learning new software or switching between different tools.
What are the advantages of using Hiver?
Hiver is an email collaboration tool that offers several benefits to retail companies. Some of the advantages of using Hiver for retail companies are:
Improved team collaboration: Hiver offers shared inboxes that allow teams to collaborate on emails, assign tasks, and track progress in real-time, which can lead to faster response times and improved customer service.
Increased efficiency: With Hiver, retailers can automate repetitive tasks like email categorization and delegation, which frees up time for other important tasks.
Enhanced customer service: Hiver's shared inboxes and task assignment features allow retailers to respond to customer inquiries faster, improving customer satisfaction.
Greater visibility: Hiver provides a centralized dashboard that allows retailers to track email performance and team productivity, providing greater visibility into the team's performance.
Seamless integration: Hiver integrates seamlessly with other tools that retailers use, such as CRM and helpdesk software, making it easy to manage customer interactions across different channels.
Overall, Hiver can help retailers streamline their email communication, improve team collaboration, and provide better customer service.
What is the pricing of Hiver?
Hiver offers different pricing plans based on the number of users and features needed. Here are the pricing plans for Hiver:
Starter plan: $18/user/month
Plus plan: $34/user/month
Premier plan: Custom pricing based on business needs
All plans offer a 14-day free trial, and you can save up to 20% with annual billing.