Software Overview: What is JustCall?
JustCall is a cloud-based phone system and call center software that provides a variety of communication tools for businesses of all sizes. It enables teams to make and receive calls, send and receive SMS and MMS messages, and manage customer interactions across multiple channels, all from a single platform.
With JustCall, businesses can set up local or toll-free phone numbers in over 100 countries, making it easier for customers to reach them regardless of their location. It also offers features such as call routing, call recording, call monitoring, voicemail, and IVR, which help businesses improve their customer service and streamline their operations.
Moreover, JustCall can be integrated with popular CRM and helpdesk tools like HubSpot, Salesforce, Zendesk, and Intercom, among others, allowing businesses to manage their customer interactions more effectively and efficiently.
What are the top features of JustCall?
JustCall is a cloud-based business phone system designed to manage customer support calls and remote sales teams. The platform offers various features and capabilities to improve communication and collaboration between team members, such as call routing, live call monitoring, SMS bots, and call recording.
JustCall's advanced reporting and analytics capabilities allow users to track and monitor key performance metrics, such as call volume and duration, to gain insights into their support team's performance. The system also supports third-party integrations to allow seamless connectivity with other business software tools.
One of JustCall's key features is its VoIP connection, which enables high-quality audio calls over the internet without the need for traditional phone lines. The system also offers call logging, call center management, alerts/notifications, real-time reporting, call routing, and computer telephony integration.
Overall, JustCall is a comprehensive customer support management software that allows businesses to manage and monitor their customer support calls effectively. Its robust feature set and intuitive interface make it an ideal solution for remote sales teams and customer support teams looking to streamline their operations and improve communication.
What are the advantages of using JustCall?
JustCall is a cloud-based phone system and call center software that provides a range of communication features, including voice and video calls, SMS and MMS messaging, call tracking, and call recording. The advantages of using JustCall for retail companies include:
Easy setup and integration: JustCall can be set up quickly and easily, and integrates with a wide range of CRM and helpdesk software, including HubSpot, Shopify, and Zendesk.
Cost-effective: JustCall offers a range of pricing plans to suit different business needs, and provides affordable international calling rates.
Improved customer service: With features such as call recording and call tracking, JustCall can help retail companies monitor and improve their customer service operations.
Remote working: JustCall's cloud-based system enables teams to work remotely and collaborate seamlessly, regardless of their location.
Analytics and reporting: JustCall provides detailed analytics and reporting tools, allowing retail companies to track call volumes, call duration, and other metrics to improve their operations and customer experience.
What is the pricing of JustCall?
JustCall is a cloud-based customer support management software that offers a range of features to help businesses manage their customer communications. The pricing for JustCall is based on a subscription model, with different plans offering varying levels of functionality and support.
The Basic plan starts at $25 per user per month when billed annually and includes features such as call recording, call forwarding, and basic reporting. The Popular plan, which starts at $50 per user per month when billed annually, includes additional features such as SMS and MMS messaging, voicemail drop, and advanced reporting. The Premium plan, which starts at $75 per user per month when billed annually, includes even more advanced features such as call analytics, custom integrations, and priority support.
In addition to these standard plans, JustCall also offers an Enterprise plan that can be customized to meet the unique needs of larger organizations. This plan includes features such as dedicated account management, custom onboarding, and advanced security features. To receive a custom quote for the Enterprise plan, interested businesses should contact JustCall directly.
Overall, the pricing for JustCall is competitive compared to similar customer support management solutions on the market. Depending on the specific needs of your business, one of the available plans may be a good fit. It's recommended that you review the features and pricing of each plan carefully to determine which one is best for your organization.