Software Overview: What is LiveAgent?
LiveAgent is a cloud-based customer support software that helps businesses manage customer inquiries and support requests from various channels in one place. It offers a range of features including ticket management, live chat, social media integration, email management, call center support, and knowledge base management. With LiveAgent, businesses can efficiently handle customer queries and support requests, collaborate with team members, and automate workflows to streamline their customer service operations. The software is designed to work across multiple devices and platforms and can be easily integrated with other business tools and applications.
What are the top features of LiveAgent?
LiveAgent is a powerful customer support management software that offers a wide range of features to help businesses manage their customer interactions across multiple channels. Some of the main features of LiveAgent include universal inbox, ticketing, hybrid ticket stream, automated ticket distribution, rules, time rules, responsibility departments, tags, service-level-agreement (SLA), business hours, contact groups, contacts, agents, companies, contact fields, ticket fields, spam filters, pause filters, notes, ticket/customer insights (CRM), and more. LiveAgent's universal inbox allows businesses to manage customer inquiries from multiple channels, such as email, live chat, call center, contact forms, feedback forms, and Facebook messages, all from a single dashboard. Its ticketing system makes it easy to create, manage, and prioritize customer tickets, while its automation features help to streamline workflows and optimize agent productivity. Additionally, LiveAgent offers powerful analytics and monitoring tools, which enable businesses to track and calculate their support performance, monitor customer preferences, and gain insights into all communication channels. Overall, LiveAgent is a comprehensive customer support management software that helps businesses to improve customer satisfaction, increase efficiency, and boost profitability.
What are the advantages of using LiveAgent?
LiveAgent is a powerful helpdesk software that can provide several advantages for retail companies, including:
Efficient customer support: LiveAgent allows retail companies to handle all their customer inquiries in one place, including email, live chat, phone, and social media. This streamlines the process of managing customer interactions, which can improve customer satisfaction and loyalty.
Improved productivity: LiveAgent's automation features help retail companies reduce the amount of time spent on repetitive tasks, such as routing tickets and answering common questions. This frees up customer service representatives to focus on more complex issues, which can lead to higher productivity levels.
Enhanced collaboration: LiveAgent allows retail companies to create a collaborative workspace where team members can work together to resolve customer issues. This feature can help to increase efficiency and reduce the time it takes to resolve customer issues.
Customizable support: LiveAgent allows retail companies to customize their support channels and interactions to meet the unique needs of their customers. For example, retail companies can create custom ticket fields, canned responses, and chat messages to streamline their support process.
Data analytics: LiveAgent provides real-time data and analytics on customer support activities, which can help retail companies identify areas for improvement and make data-driven decisions. Retail companies can use this data to optimize their support process and improve customer satisfaction levels.
What is the pricing of LiveAgent?
LiveAgent, a popular customer support management software, offers flexible pricing plans to meet the needs of businesses of all sizes. The pricing is based on the number of agents and the features required. The Ticket plan starts at $15 per agent per month and includes basic features such as email support and ticket management. The Ticket+Chat plan starts at $29 per agent per month and includes additional features such as live chat support and social media integration. The All-Inclusive plan, which includes all features and unlimited support channels, starts at $39 per agent per month. The company also offers a free plan for up to 3 agents with limited features. For larger businesses, LiveAgent offers customized enterprise-level plans with advanced features such as a dedicated account manager and custom integrations. The pricing for these plans is based on the needs of the business and requires a quote from the company.