Software Overview: What is Liveperson?
LivePerson is a customer engagement and conversational commerce platform that offers AI-powered chatbots and messaging tools to help businesses connect with their customers in real-time. The platform offers a suite of features, including messaging channels, chatbots, AI-powered analytics, and integration with various CRM and marketing tools. LivePerson's AI-powered chatbots can help businesses automate their customer service and sales processes, enabling them to engage with customers 24/7 and deliver personalized experiences at scale. The platform is used by a variety of businesses, including retailers, financial institutions, and healthcare providers.
What are the top features of Liveperson?
Liveperson is a Conversational AI platform that offers a range of capabilities to create digital experiences that are curiously human. The Liveperson Conversational Cloud allows businesses to engage with customers and drive meaningful outcomes, all from one place. The platform is powered by AI and offers enterprise-level analytics and reporting, making it easier for brands to improve bot performance, enhance customer and agent experiences, and accelerate time to value while cutting costs.
The Liveperson Conversational AI platform includes several features such as Customer Segmentation, Intent Manager, Conversation Manager, Conversation Builder, Interactive Voice Response, App Messaging, Reporting & Analytics, Email Messaging, and many more. The Conversation Builder, Liveperson's self-service chatbot building platform, allows technical and non-technical staff to build automated conversations using a point-and-click interface.
Other key features of Liveperson include Speedy Interactions, Geolocation, Asynchronous Loading, Tailored Customer Experience, Chat, Efficient Site Visitor Targets, Personalized Invitation, Dashboards, Multiple Languages, Videos, and Webinars. The Conversational AI platform is designed to reduce the risk of bias by partnering with the founders of EqualAI, spearheading standards and certification for responsible AI since 2018.
Liveperson's Conversational AI capabilities help businesses to capture, measure, and use conversational data to improve bot performance, enhance customer and agent experiences, and accelerate time to value while cutting costs. The AI-powered features and integrations make it easier for brands to strengthen customer and agent experiences. Liveperson's Conversational AI software is a scalable and secure platform that enables businesses to create personalized consumer engagement through conversational and voice analytics, delivering an advanced experience integration with the Conversational AI.
What are the advantages of using Liveperson?
LivePerson is a conversational AI platform that enables businesses to communicate with their customers in real-time across various channels, including messaging apps, chatbots, and voice assistants. Here are some of the advantages of using LivePerson for retail companies:
Enhanced customer engagement: LivePerson enables businesses to engage with their customers in real-time, providing them with immediate support and assistance. This can help to improve customer satisfaction and loyalty.
Increased sales: By engaging with customers in real-time, businesses can provide personalized recommendations and offers, which can help to increase sales.
Multi-channel support: LivePerson enables businesses to communicate with their customers across various channels, including messaging apps, chatbots, and voice assistants. This can help to ensure that customers can access support through their preferred channel.
AI-powered chatbots: LivePerson's AI-powered chatbots can handle routine customer queries, freeing up human agents to deal with more complex issues.
Analytics and insights: LivePerson provides businesses with analytics and insights into customer interactions, enabling them to identify trends and improve their customer service processes.
Overall, LivePerson can help retail companies to provide a better customer experience, increase sales, and optimize their customer service processes.
What is the pricing of Liveperson?
LivePerson is an AI-powered software that offers a range of features to help businesses provide personalized customer experiences through messaging and chatbots. The pricing for LivePerson is based on a subscription model, with different plans offering varying levels of functionality and support.
The Essentials plan starts at $99 per month and includes features such as messaging capabilities, basic chatbots, and limited reporting. The Professional plan, which starts at $199 per month, includes additional features such as advanced chatbots, custom branding, and in-depth reporting. The Enterprise plan, which is designed for larger organizations, includes even more advanced features such as custom integrations, dedicated support, and additional security features.
In addition to these standard plans, LivePerson also offers a custom plan that can be tailored to meet the unique needs of each business. This plan includes features such as custom development, data integration, and dedicated support. To receive a custom quote for the custom plan, interested businesses should contact LivePerson directly.
Overall, the pricing for LivePerson is competitive compared to similar AI-powered software solutions on the market. Depending on the specific needs of your business, one of the available plans or a custom plan may be a good fit. It's recommended that you review the features and pricing of each plan carefully to determine which one is best for your organization.