Software Overview: What is Stonly?
Stonly is a customer support software that enables businesses to create interactive step-by-step guides to help their customers troubleshoot issues, find answers to their questions, and complete tasks more efficiently. With Stonly, businesses can create and publish these interactive guides, known as "Stonlies," on their website or within their app. Stonlies can include text, images, videos, and clickable buttons to guide customers through a process or provide them with information. Stonly also provides analytics to track customer interactions and help businesses optimize their Stonlies to improve customer support and reduce support costs.
What are the top features of Stonly?
Stonly is a customer support management software designed to provide efficient and effective customer support by enabling businesses to create interactive guides and tutorials. The software's main features include a drag-and-drop guide builder, customizable templates, and analytics to track guide performance.
With Stonly, businesses can create step-by-step guides and tutorials to help customers troubleshoot issues or learn how to use a product or service. The drag-and-drop guide builder allows users to easily create and customize guides without any coding knowledge. The customizable templates enable businesses to create guides that align with their brand identity.
The software also offers advanced analytics to track guide performance, allowing businesses to identify areas for improvement and optimize their customer support strategy. Additionally, Stonly integrates with a variety of third-party applications, such as Salesforce, Zendesk, and Intercom, to streamline customer support workflows.
Other key features of Stonly include the ability to embed guides directly into a website or application, real-time editing and publishing, and the option to add images and videos to guides. Stonly's user-friendly interface and extensive customization options make it an excellent choice for businesses looking to provide exceptional customer support.
What are the advantages of using Stonly?
Stonly is a platform that helps companies create interactive guides to improve customer support, reduce churn, and increase conversion rates. Some of the advantages of using Stonly for retail companies include:
Improved customer experience: With Stonly, retailers can create interactive guides that provide step-by-step instructions to customers. This helps customers understand how to use a product or service, which can lead to higher satisfaction rates.
Increased conversions: Stonly's interactive guides can be used to answer common customer questions and objections, which can help increase conversion rates. By addressing customer concerns before they arise, retailers can reduce the likelihood that customers will abandon their carts.
Reduced support costs: By providing customers with self-help resources, retailers can reduce the number of support requests they receive. This can help save time and money on support staffing.
Improved knowledge management: Stonly's platform can also be used to create internal knowledge bases that can help retailers streamline their operations. This can help reduce errors, improve communication, and increase efficiency.
Easy integration: Stonly integrates with a variety of popular e-commerce platforms, including Shopify, WooCommerce, and Magento. This makes it easy for retailers to add interactive guides to their websites and improve their customer experience.
What is the pricing of Stonly?
Stonly offers a range of pricing plans depending on the number of users and features required. The plans are as follows:
Basic: $49 per month for 3 users, with additional users costing $15 per month each.
Pro: $149 per month for 10 users, with additional users costing $15 per month each.
Enterprise: Custom pricing for larger teams, with advanced features and customization options.
All plans come with a 14-day free trial.