Software Overview: What is Whatfix?
Whatfix is a powerful customer onboarding software that is designed specifically for retail companies. With its comprehensive features and tools, Whatfix helps retailers onboard their customers quickly and easily, and ensure their customers have a smooth and successful onboarding experience. It offers a range of tools, including interactive guides, contextual help, and automation, that enable retailers to provide personalized and engaging onboarding experiences to their customers, and reduce the time and effort required to onboard them. With Whatfix, retail companies can also customize their onboarding software to match their business needs and preferences, and integrate their onboarding software with their ecommerce platform, CRM, and other business tools. Additionally, Whatfix provides advanced analytics and reporting features that enable retailers to track and measure the performance of their onboarding processes, and optimize their onboarding strategies accordingly. With Whatfix, retail companies can improve their customer satisfaction, reduce their customer churn, and ultimately drive more revenue and growth.
What are the top features of Whatfix?
Whatfix is a digital adoption platform designed to provide a streamlined onboarding experience for customers. It is a purpose-built platform that can help businesses design and build user onboarding sequences into their software product without needing any developer support. Whatfix allows companies to create step-by-step walkthroughs, tooltips, videos, and PDFs, to help new users understand the different features of their app. It also allows businesses to add self-help widgets inside their app, so users can access training content as needed and learn in the flow of work. The software offers engagements at multiple touchpoints, user-level tracking, frames support, audience segmentation, and advanced analytics. Whatfix is a flexible onboarding tool as it allows businesses to use different formats for the walkthrough. Additionally, the platform is GDPR compliant and offers an omnichannel presence. In summary, Whatfix offers a comprehensive set of features to help companies create a seamless and effective customer onboarding process.
What are the advantages of using Whatfix?
Whatfix is a digital adoption platform that offers various benefits to retail companies. One of the main advantages of using Whatfix is its ability to provide comprehensive training and support to retail employees. Whatfix offers a range of features, such as interactive guides, walkthroughs, and on-demand support, that can help retailers improve their employees' knowledge and skills, reduce training costs, and increase productivity.
Another advantage of using Whatfix for retail companies is its ability to provide personalized and context-sensitive support to employees. Whatfix can provide employees with real-time support and guidance, based on their specific needs and context, helping them solve problems and complete tasks quickly and efficiently.
Whatfix also provides retailers with a range of automation and integration features, such as integration with e-learning platforms and learning management systems, that can help retailers save time and improve their productivity and efficiency.
Finally, Whatfix offers excellent customer support and a user-friendly interface, making it easy to use and optimize the platform to meet the retailers' specific needs.
In summary, Whatfix's ability to provide comprehensive training and support to retail employees, personalized and context-sensitive support, automation and integration features, and excellent customer support and user-friendly interface make it an excellent choice for retail companies looking to improve their employees' knowledge and skills, reduce training costs, increase productivity, and ensure a positive customer experience.
What is the pricing of Whatfix?
Whatfix is a customer onboarding management software that offers a range of solutions for user adoption, employee training, and self-service support. Whatfix offers flexible pricing options that cater to the needs of different organizations. The pricing for Whatfix is based on the plan selected and the number of monthly active users. Whatfix offers several plans, including the Basic plan, the Professional plan, and the Enterprise plan. The Basic plan starts at $500 per month for up to 1000 monthly active users and includes features such as in-app guidance, self-help widget, and analytics. The Professional plan starts at $1000 per month for up to 5000 monthly active users and offers additional features such as multiple languages, task automation, and integrations with third-party apps. The Enterprise plan is designed for large-scale organizations and offers custom pricing based on the number of monthly active users and the specific features required. Whatfix also offers a free trial period for users to explore its features and functionalities. Whatfix's flexible pricing options make it an affordable and convenient solution for customer onboarding management for businesses of all sizes.